Frequently Asked Questions

On this page we provide answers to frequently asked questions from our valued customers. We strive to inform you as completely as possible through an extensive and professional explanation. Whether you have questions about our products, shipping, return policy or other related topics, we are ready to help you. If your question is not answered on this page, we invite you to contact us via our contact form or by sending an email to our customer service. Our team of expert staff is ready to answer your questions and provide you with the necessary support and guidance.

End user statement, why?

Why are the shipping costs so high?

How long will it take for my package to arrive?

Why can't I buy some products?

Can I just return my order?

Where can I find product safety data sheets?

Help my order is not complete!

Products delivered in different packaging

I have a question about products or an order

Do you have a physical store?

Can payment be made on account?

Manual?

Can I buy products as a private individual?

What is the warranty period?

Does the label contain a different product name?

How should I store chemical products?

Is your question not listed?

Please contact us via the contact details below. We will respond to you as soon as possible.

Monday to Thursday: 9:00 AM - 4:00 PM Friday: 9am - 12pm Saturday to Sunday: Closed

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